Returns, exchanges and refunds

RETURN AND EXCHANGE PERIOD

You can take advantage of the return and exchange service no later than 14 days from the day you receive your order.

RETURNED PRODUCT CONDITIONS

For both returns and exchanges, the product must be returned in the same condition in which it was shipped: new, with all tags and accessories. The packaging does not necessarily have to be the original, but it must be properly and securely packaged to avoid damage to the product.

RETURN POLICY

  1. Limitations : Returns are not possible after an initial exchange. Furthermore, returns are only possible if the product received has defects or imperfections.
  2. Return Cost : Returns will always be free for exchanges, otherwise there will be a charge of €12.
  3. Return Procedure :
    • Contact us on WhatsApp, Instagram, or by phone at +39 351 637 6121.
    • Set the day on which BRT will collect the package from the address provided by the customer.
    • You won't need to print any delivery note; simply hand the package over to the courier.
  4. Refund Times : The refund will be made within 24-48 hours after receiving the package in our showroom and will be made via bank transfer or a purchase voucher with no expiry date.

EXCHANGE POLICY

  1. Exchange Costs :
    • The first change will have no additional costs.
    • Starting from the second change, a fee of €12 will be applied.
  2. Exchange Procedure :
    • Contact us on WhatsApp, Instagram, or by calling +39 351 637 6121, letting us know you'd like an exchange and specifying the size, model, or color you'd like.
    • Exchanges are subject to stock availability and may not always have the desired availability.
  3. Higher Value Products : You can choose a more expensive product than the one you purchased and pay the remaining difference.

 


RESPONSIBILITY DURING SHIPPING

The company assumes no responsibility in the event of loss of the package during shipping.

CONTACTS FOR SUPPORT

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